Product Questions
1. What types of products does Home Sales Store offer?
We offer a wide range of home furnishings and outdoor gear, including armchairs, bathroom lights, bed sheets, bedding, bedspreads & throws, ceiling lights, coffee machines, cooking & dining items, cookware, corner sofas & chaise, cushions, duvet covers & sets, duvets, electric blankets, electricals, fans, floor lamps, footstools & pouffes, glassware, and more.
2. Are the products high-quality?
Yes, we pride ourselves on offering high-quality home furnishings and outdoor gear. Each item is carefully selected to ensure durability and style.
Shipping & Delivery
1. What are the shipping options available?
We offer two shipping options:
- Standard Shipping: Using DHL or FedEx, your order will be processed within 1-2 business days and delivered within 10-15 days after shipping. The shipping fee is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS, which takes 15-25 days after shipping.
2. Do you ship internationally?
Yes, we ship globally, except for some remote areas in Asia. We strive to deliver our products to your doorstep no matter where you are.
3. How long does it take to process an order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is shipped.
Returns & Refunds
1. What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving it. Please ensure that the items are in their original condition and packaging. For more details, visit our Returns & Refunds page.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the return process.
Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected.
Account & Customer Service
1. How do I contact customer service?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns.
2. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this to track your order’s delivery status.
General Questions
1. Where is Home Sales Store located?
Our company address is 4713 Locust Court, Long Beach, US 90808.
2. What is your website domain?
Our website domain is homedecorperfect.com.
Thank you for choosing Home Sales Store. We are committed to providing you with a seamless shopping experience and look forward to being a part of your home and outdoor adventures!
