At Home Sales Store, we are committed to providing you with a seamless shopping experience. Below, you’ll find detailed information about our shipping and returns policies to ensure your satisfaction with every purchase.

Shipping Information

We offer two shipping options to cater to your needs:

  • Standard Shipping: Delivered via DHL or FedEx, with a delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with a delivery time of 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before your item is shipped.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must initiate the return or exchange within 15 days of receiving your order.

Please note: Due to hygiene and safety reasons, certain items such as Electric blankets and Bedding (including Bed sheets, Duvet covers & sets, and Duvets) are non-returnable and non-exchangeable unless they are defective or damaged upon arrival.

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and details about the product you wish to return or exchange. Include photos if the item is defective or damaged.
  2. Receive Instructions: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
  3. Package the Item: Securely package the item in its original packaging, including all accessories and documentation. Attach the RMA number to the outside of the package.
  4. Ship the Item: Send the package to the address provided by our customer service team. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, we will process your refund or ship the replacement item.

Refund Process

Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

Contact Us

If you have any questions or need further assistance regarding returns or exchanges, please feel free to contact us:

Conclusion

We value your satisfaction and are committed to making your shopping experience with Home Sales Store as seamless as possible. Thank you for choosing us for your home decor needs!